For general questions or inquiries, please email firstname.lastname@example.org or contact us at 773-234-7758.
IMPORTANT SHIPPING UPDATES:
Once your item leaves our facility we are not responsible for delays caused by USPS.
Current in-store shopping hours are:
Mon - Fri: 11-7 | Sat 11-6 | Sun 11-4
Do you offer curbside pick up?
If you order online we are still offering the option to pick up at our Chicago location. Once you place your order we will email you when it is ready for pick up.
How do I place a wholesale order to carry your goods in my shop?
You can find all information, terms and conditions for wholesale orders on the wholesale website. We only offer wholesale on the items we design and make IN HOUSE.
What are shipping times?
- Orders leave our facility within 3-7 business days via USPS.
- Orders under 2oz and shipping via First Class mail and do not have tracking available.
We will contact you if there is a delay in shipping.
USPS Shipping times are NOT guaranteed.
- First-class mail usually takes 5-14 days to arrive within the US
- First-class International usually takes 14-30 days to arrive to international destinations
- Priority mail usually takes 3+ days to arrive to US locations
- Priority mail international takes 14+ days or more to arrive to international destinations
Lost in Mail
- Once the item leaves our facility, it is entirely in the hands of the post office, fed ex, etc.
- Once orders leave our facility, Steel Petal Press is NOT responsible for items lost in the mail or never received.
What is your return and refund policy for *online* orders?
- We are happy to reship or refund any items that were damaged in transit. Please first provide a photo of the damaged item.
- We will reship or refund items that were shipped because of an error on our part
- We do not refund orders of mis-shipped items due to customer errors.
- We take returns within 30 days of purchase. Your refund will be available only once items have been returned to our shop in resalable condition. We do not cover the cost of shipping return items.
- We do not take returns on custom items.
- We will not reship or refund items that were lost in the mail.
What is your return and refund policy for *in store* transactions?
- No returns or exchanges without receipts (or Credit Card used)
- Accepted within 15 days of purchase
- Must be in useable condition
- Can be refunded in full or used as store credit.
We do not accept returns if the above criteria are not met.
- ALL SALES FINAL - on sale items, mystery boxes and grab bags.
Do you offer international shipping?
Yes! We've shipped retail orders, wholesale orders and wedding invitations all over the world from Australia to Malaysia.
Do you take custom orders?
As of Fall 2018, we are no longer accepting wedding invitation, business card or custom orders.
What is letterpress?
Letterpress printing is a centuries-old process that creates an artisanal product made by a well-trained craftsperson (that's me!). Yep, it's way old school. The art and science of letterpress requires keen attention to detail and precise measurements. Here's how it works:
First, I create a design digitally. This digital design is then transferred onto a printing plate, which is inked and pressed against soft, thick paper to print text and images. Pressure applied in this printing process creates the striking impression, aka the deboss, which makes letterpress stand out (pun intended) from other printing processes. This is a difference you can see and feel.
The texture of the paper paired with rich colors and the depth of the impression creates a stunning effect that exudes both elegance and craftsmanship. The end result is crisp lines, patterns, and typography. And since cards are fed through the press one at a time, every single piece is 100% unique every time.
How did you start letterpress printing?
I love telling a story with text and visuals. So, for me, letterpress printing is the perfect art. I came to it organically through my training as a visual artist, which began at a young age. I took advanced art classes in high school and on my own time as a teenager. But it wasn't until I was earning my Bachelor of Fine Arts at the San Francisco Art Institute that I became interested in ‘Artist Books’ and ‘Book Arts’ as a medium to tell stories interactively. I even moved to Chicago to attend a graduate school program in book and paper arts. That's when I realized letterpress is what I wanted to devote my life to. For me, it's more than just a living—it's a vocation.
Where did the name "Steel Petal Press" come from?
I made it up! Very simply, I liked the way it sounded. And I wanted a name that alluded to the process of letterpress printing. In this case, the softness of the paper in contrast with the power of the machinery involved.